An Airbnb host has claimed that ‘middle-aged ravers’ have turned his property into a ‘battlefield’ by ransacking rooms, smashing doors and even ‘throwing mattresses through windows’.
Muzingaye Nduna says he woke up to find messages from police and neighbors after police were called overnight to “restore order” at one of his Airbnbs.
The 37-year-old sent his cleaner to the house in the West Midlands and was left stunned when he saw the horrific images of the damage.
Photos show that all the wooden doors have been broken, the bathroom sink has been pulled off the wall and the rooms have been destroyed.
Other images even show mattresses in the garden as if launched from an upstairs window and a patio door ripped off its hinges.
After renting out the property, Muzingaye Nduna said mattresses and bed frames were ‘thrown out through the upstairs windows’
In the bathroom, the guests were said to have been so violent that they tore a sink from the wall
He shared the striking photos on TikTok last Monday, with stunned users commenting that it looks like a “battlefield.”
Mr Nduna, who quit his business improvement job to become a property investor, questioned whether the incident was a “crazy rave” or a personal attack on his business.
He says that when he checked the guests’ IDs before they arrived, they said they were in their late 40s and early 50s, so he assumed they wanted to use the house to access the nearby hospital.
Despite loving house parties when he was young, Mr Nduna says he has never seen as much destruction as he did after that visit in February 2022.
The property investor claims he was initially charged an eye-watering £12,000 to restore the property, forcing him to consider quitting the rental sector entirely.
Luckily, Airbnb investigated and gave him £8,450 as part of their landlord damage insurance plan, and it took a tradie two weeks to restore the property.
Airbnb said problems are “exceptionally rare” but they are willing to pay hosts up to $3 million (£2,360,000) in the event a guest causes damage to their home or belongings during a stay.
Mr Nduna, from the West Midlands, said: ‘When I first saw the pictures I was shocked.
Mr Nduna said when his cleaner arrived, they discovered a patio door had been ripped completely off its hinges and dumped in the backyard.
He claimed that all the doors to the house were damaged in some way, and some were ‘broken’ in half
Mr Nduna said: “Every door in the house was shattered but there is one which is a sliding glass door so they took it off its hinges and threw it in the garden.”
Mr Nduna, 37, was left stunned after a cleaner sent him photos of the horrific damage caused by the ‘ravers’
‘I asked myself, ‘is this just a crazy rave or is it someone deliberately trying to cause harm here?’
‘I was actually scared because I hadn’t dealt with the police before so I was afraid something serious had happened and I would have to appear in court.
“When the police are involved, there’s an element of fear because you ask yourself, ‘Did we do something wrong?’
“Every door in the house was shattered, but there’s one that’s a sliding glass door, so they took it off its hinges and threw it in the yard.
‘Actually all the furniture was damaged in some way.
‘The sink and all the TVs were taken off the walls and thrown on the floor, the shower screen was off and all the beds were thrown out of the windows, including the frames and mattresses.
‘There were holes in the walls from bumps or things being thrown and furniture was thrown down the stairs.
‘I’ve been young and a student, so I’ve been to house parties and I know how crazy they can get, but we’ve never done anything like this.
“I knew there might be a few people who could do some damage, but I thought maybe there might be a broken table here or there, something you can fix quickly.
“I wasn’t worried about anything going over the deposit.
Mr Nduna said no furniture was left undamaged and AirBnB had helped him cover the repair costs
He said the damage was so bad he wondered if someone had “deliberately tried to ruin my business”
“I wondered if someone was deliberately trying to ruin my business because they didn’t like the property being listed on Airbnb or me generating revenue.
“That went through my head for days before I finally thought, ‘I have to get back to work.’”
Muzingaye, who decided not to press charges, says he is unsure who showed up at the property or how many there were.
He first welcomed Airbnb guests to the home in 2021, which was often used by families needing access to the nearby hospital.
The investor says it is now used to house “vulnerable children and adults” who require hospital care, but he still uses Airbnb for his other properties.
He has since added a doorbell camera to the property and has guests sign terms and conditions stating they will cover damage costs.
The TikTok video revealing the shocking damage has nearly 20,000 likes and more than 1,000 stunned comments.
One said: ‘Why, exactly why?’ I don’t understand the mentality of some people!’
Another wrote: ‘It looks like a battlefield.’
A third added: ‘Oh my god! How can people be so disrespectful and do this?’
Muzingaye says Airbnb’s insurance helped cover the cost of any damage to the property and that his only losses ultimately came in revenue while the property could no longer be rented out.
Airbnb claims they now have AI booking screening technology to help reduce the risk of disruptive parties, which they say resulted in a 75 percent drop in party reports in Britain last year.
An Airbnb spokesperson said: ‘Parties are prohibited on Airbnb, and we removed the guest and reimbursed the host for damages when this was first brought to our attention over two years ago.
“While issues on Airbnb are exceptionally rare, we strive to provide high-quality support to our host community.
“Our AirCover reimburses hosts up to $3 million under Host Damage Insurance in the rare event that their home or belongings are damaged by a guest during an Airbnb stay, if the guest does not pay.”
West Midlands Police were contacted for comment.
